Refund Policy
Last updated: September 5, 2026
This page says when we give money back for credit packs you buy here. It is written in plain words. If something is unclear, ask us before you buy.
1. Who sells the packs
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
That means the charge on your card comes from Paddle, and Paddle sends the refund back to the same card.
2. A full refund within 14 days, if the pack is unused
You can get all your money back for a credit pack within 14 days of buying it, as long as the credits are still in your account. We check one thing: your balance must be at least the size of the pack you bought. If it is, we take the pack’s credits out of your account and refund the full price, including any tax you paid.
3. After you start spending the pack
Credits are spent the moment a step runs, because every step costs us real computing time with AI providers. Once your balance drops below the size of the pack, the pack cannot be refunded, in full or in part. We do not pay cash for leftover credits.
4. Failed steps cost nothing
If a step fails because of an error on our side, you are not charged for it. Credits are only taken after a step finishes. If you think you were charged for a step that failed, tell us and we will check the log and put the credits back.
5. Mistakes and double charges
If you were charged twice for the same pack, we refund the extra charge in full at any time. If you bought a pack by mistake and have not spent any of it, the 14-day rule above applies.
6. What is not a reason for a refund
The 100 customers are synthetic, and everything they say is a simulation. Not liking a result, or getting a result you did not expect, is not a reason for a refund. Free credits are never refunded, because they cost nothing and have no cash value. Deleting your account does not turn leftover credits into money, so ask for a refund first if you are within the 14 days.
7. How to ask
Email support@ducira.com from the address on your account, or use Send feedback inside the app. Tell us which pack you bought and when. We answer within three business days. Refunds go back to the card or payment method you used, through Paddle, and usually show up within five to ten business days.
8. Before you dispute a charge with your bank
Please write to us first. A refund from us is faster than a dispute. If a charge is disputed for a pack that is still in your account, we may remove the pack’s credits while the dispute is open.
9. Your legal rights
In some places, such as the European Union and the United Kingdom, the law gives you 14 days to cancel a purchase of digital content. Our rule above gives you that. When you buy a pack, the credits are added to your account at once. If you spend any of them within the 14 days, you agree that the pack was delivered and used. If the law where you live gives you more rights than this page, those rights come first.
10. Changes
We may change this policy. The version on this page when you buy a pack is the one that applies to that purchase.